Returns & Exchanges

At Brand New Engines, we want you to love your new look, so we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your fit isn't perfect, we are committed to making the exchange or refund process as fast as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the unworn garments back in their original packaging, ensuring all designer tags and security seals remain intact.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing